Post-purchase voice feedback for Shopify

Hear from every customer, not just the angry ones

Most feedback comes from extremes — bad reviews and support tickets. Nina calls every customer after delivery, has a real conversation, and gives you CSAT, NPS, and per-product insights from the silent majority.

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Built for Shopify merchants who sell physical products
Live dashboard previewLive
Calls this week
47
Avg CSAT
7.2
Net NPS
+38
Top themes from last 30 days
Customers love
Fast shipping and quality packaging
Top complaint
Sizing runs small on the hoodie
Opportunity
12 customers asked about a matching beanie
AI calls every customer after delivery
Full transcript for every conversation
CSAT, NPS, and themes per product
Triggered by Shopify delivery events

Without Nina

  • You only hear from the loudest 5% — reviews and support tickets.
  • Email surveys get 10% response rates on a good day.
  • Product issues surface as returns, not feedback.
  • You can't tell which products are quietly disappointing people.

With Nina

  • Every customer gets a phone call days after delivery.
  • People talk — calls are natural 2-minute conversations.
  • CSAT, NPS, likes, and dislikes are extracted automatically.
  • You see patterns per product before they become returns.

How it works

From Shopify delivery to actionable product feedback in three steps.

1

Connect your Shopify store

Authorize once. Nina listens for delivery events via webhook and queues calls automatically.

2

Nina calls your customers

After delivery, an AI voice call goes out. Nina collects CSAT, NPS, and qualitative feedback in a natural conversation.

3

Review and act

Transcripts, scores, and top themes appear in your dashboard. Filter by product, date, or score to spot what matters.

Everything in one place

Calls dashboard

See every call — active, completed, or missed — with status, CSAT, NPS, and duration at a glance.

Automated task queue

Shopify delivery events create queued call tasks automatically. Manual override is always one click away.

Insights

Track CSAT and NPS over time, see NPS distribution, and surface the top likes and dislikes per product.

Full transcripts

Every call is transcribed. Open any call to read the full conversation and see how scores were reached.

Checkout experience feedback

A separate voice feedback flow captures ease, payment clarity, shipping, purchase blockers, and more at checkout.

Shopify integration

Connect your store once and verify webhook health from the integrations page. Works out of the box.

Reviews are biased. Surveys get ignored. Phone conversations tell the real story.

Every call is transcribed, scored, and broken down into themes — no manual work.

Simple, usage-based pricing

Starter

$99/mo

120 completed calls included

$1.15 per additional completed call

  • • 1 Shopify store
Get Started
Most Popular

Growth

$249/mo

400 completed calls included

$0.85 per additional completed call

  • • 3 Shopify stores
  • • Checkout feedback included up to 300 sessions/mo
  • • $0.20 per additional checkout session
Get Started

Scale

$699/mo

1,200 completed calls included

$0.60 per additional completed call

  • • 10 Shopify stores
  • • Checkout feedback included up to 1,000 sessions/mo
  • • $0.12 per additional checkout session
Get Started

14-day free trial — no credit card required.

Frequently asked questions

How long does setup take?

Most merchants connect Shopify and place a test call in under 10 minutes.

Do customers know they're talking to AI?

Yes. Nina introduces herself as an AI assistant at the start of every call and asks for consent to continue.

Can I read the call transcripts?

Yes. Every call is fully transcribed. You can open any call, read the transcript, and see the extracted CSAT and NPS scores.

Can I test it before enabling automated calls?

Yes. You can place manual test calls first, then turn on delivery-triggered automation when you're ready.

Find out what customers actually think

Connect Shopify, place a test call in 2 minutes, and start getting real feedback from the customers who never leave reviews.

Start Your Free TrialSee the Dashboard